Help & support

Questions, answered clearly.

From test timing and results to consultations, payments, privacy and partnerships — start here before you need to contact the team.

General & getting started

What does ProFertility do?+

I do not know where to start. What should I do?+

Do I need to be actively trying for a baby?+

Do you support men as well as women?+

Do you support same-sex couples, solo parents and donor conception?+

Women’s testing

Which women’s test should I choose?+

When should I take my blood test?+

Can I test if I have irregular or no periods?+

Can medication, contraception or supplements affect results?+

What if I cannot collect enough blood?+

Male fertility & semen analysis

How do I prepare for semen collection?+

What if I spill or miss part of the sample?+

Does an abnormal semen result mean I am infertile?+

Do you offer specialist male-fertility support?+

Can TRT or anabolic steroids affect fertility?+

Sample return & laboratory

When should I post my sample?+

How do I get a return label?+

What happens if my sample is unsuitable?+

How long do results take?+

Are the laboratories regulated?+

Results & next steps

Where do I see my results?+

Will somebody explain my results?+

What if everything is normal but I am still concerned?+

Can you review external test results?+

Do you tell me when I need further investigation?+

Consultations & appointments

Do I need a referral?+

Which type of specialist should I choose?+

Are appointments virtual?+

Can my partner join the consultation?+

Can I reschedule?+

Orders, payments & refunds

How do I know my order went through?+

Can I change my delivery address?+

Do you offer refunds?+

Can I pay for a test and consultation separately?+

Will I receive an invoice?+

Accounts, privacy & data security

I cannot log in. What should I do?+

Who can access my health information?+

Do you sell my health data?+

Can I request a copy of my information?+

How do you keep information secure?+

Programmes, courses & community

Do I have to join a programme after testing?+

What are HerStory and Frank?+

How do paid courses work?+

Can I prepare for IVF or fertility preservation with ProFertility?+

Do you guarantee pregnancy?+

Partnerships, press & education

Can employers include ProFertility as an employee benefit?+

Can clinics or insurers partner with ProFertility?+

Can clinicians or specialists join the ProFertility ecosystem?+

Can community businesses offer their customers a ProFertility benefit?+

Can ProFertility speak at an event, podcast or workplace?+

Can schools and universities use your educational content?+

Can NHS, government or public-sector teams work with you?+

Can journalists request statistics or expert comment?+

Still need help?

Send us a message.

If your question is specific to your order, sample or care, include enough detail for us to route it to the right team.

Contact ProFertility