If you’ve got any questions or concerns regarding any of our products or services, contact our team at hello@profertility.com, or call 0800 009 6636 between Mon–Fri, 9am–5pm.

If you haven’t received your results within 5 days, please email testkit@profertility.com with your name, date of birth and customer number.

Your reproductive health isn’t always obvious. Testing gives you clarity and allows proactive planning.

Pharmacy kits are basic. Our tests are comprehensive and supported by fertility specialists.

All tests are processed in UKAS-accredited labs following ISO 15189 standards.

Refunds are available within 14 days of delivery if the kit is unused. After 14 days, refunds are not available.

The test uses a finger-prick lancet to collect a small blood sample, which is returned to our lab.

It feels like a small prick and is generally well tolerated.

Keep it dry and away from children. No special storage is required.

We recommend collecting samples between Monday and Thursday.

No. Posting over Bank Holidays may cause delays and affect accuracy.

Some medications can affect results. Email testkits@profertility.com if unsure.

You collect a semen sample at home and send it to our lab for clinical-grade analysis.

It analyses sperm concentration, morphology, motility, and other key fertility markers.

Our tests are clinically equivalent to in-clinic semen analysis.

You should abstain from sexual activity for 2–7 days before collecting your sample.

A full sample is required. Contact testkit@profertility.com if this happens.