Contact ProFertility
Our customer care team is here to help.
Get in touch for help with your order, test kit, results, appointments or ongoing care. For partnerships and press enquiries, you can also contact us using the details or form below.
Contact details
Speak to the right team.
Telephone
0800 009 6249Head office
Worting HouseChurch Lane
Basingstoke
RG23 8PY
Telephone opening times
Monday–Friday: 8.30am–5.30pm
Saturday: 9am–1pm
Sunday: Closed
Attending an in-person appointment
We believe fertility care should be as accessible as possible. Our virtual consultations and at-home fertility test kits make it easier to access support across the UK.
Where a face-to-face consultation, in-person diagnostic test or treatment is needed, we arrange appointments through our hub locations across the UK.
Your appointment confirmation will include the address of the relevant ProFertility hub, arrival details and any preparation instructions.
Please follow the location details in your appointment confirmation when planning your visit.
Before you contact us